Service Desk

{"xsrfToken":"b413194c-4d68-400b-b38c-d18e59c4b53e_672f34d27e9d9718a4c5cdb542bfa838c32f823d_lout","branding":{"id":"1","key":"bsd","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0095ab","headerLinkHoverBGColor":"#0095ab","headerBadgeColor":"#0095ab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e722d08c-f9f3-485a-b070-f78499a634e1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YmVlMGExZC0xNzM0LTRkMDYtOTdkMy1mOWEyMWZmYmEzYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3MjJkMDhjLWY5ZjMtNDg1YS1iMDcwLWY3ODQ5OWE2MzRlMSI6WyJyZWFkIl19LCJleHAiOjE2MDEzNjUyNDIsIm5iZiI6MTYwMTM2NDU4Mn0.uJpPMLsSPoM9kEaITm1ooqFtg-K0YL1ovA1ejDnrIKQ&client=6bee0a1d-1734-4d06-97d3-f9a21ffba3bd&mode=fit","logoId":"e722d08c-f9f3-485a-b070-f78499a634e1","isLogoAvailable":true,"helpCenterTitle":"Welcome to Lendlease Plus App Support Center","sharedPortalName":"Lendlease Plus App Support","userInitialAnnouncementHeader":"About This Support Center","userInitialAnnouncementMessageWiki":"This portal caters to providing support for users of the Lendlease Plus tenant portal and mobile app. \nIf you're looking for documentation on the tenant portal, please visit the <a href=\"https://lendleaseplus.atlassian.net/wiki/spaces/TP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Lendlease Plus documentation home</a>. \nIf you can't find what you're looking for, raise a Support Request with us by selecting your application in the Get help with field below, or drop us an email at support@app.lendleaseplus.com","translations":{"en-US":{"helpCenterTitle":"Welcome to Lendlease Plus App Support Center","sharedPortalName":"Lendlease Plus App Support","announcementHeader":"About This Support Center","announcementMessage":"This portal caters to providing support for users of the Lendlease Plus tenant portal and mobile app. \n\nIf you're looking for documentation on the tenant portal, please visit the _[Lendlease Plus documentation home|https://lendleaseplus.atlassian.net/wiki/spaces/TP/overview]_.\n\nIf you can't find what you're looking for, raise a Support Request with us by selecting your application in the *Get help with* field below, or drop us an email at _support@app.lendleaseplus.com_","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3d3c3c","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"bsd","projectId":10000,"serviceDeskId":1,"name":"Support","description":"An email address is mandatory in order to create a Support Ticket with us.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"37","name":"Unrelated","descriptionHtml":"","callToAction":"Unrelated","introHtml":"Unrelated to the Lendlease Plus Portal or Mobile App, perhaps raised incorrectly to our Support channel. Usually needs to be forwarded to the relevant mall concierge emails or iColumn.","icon":10500,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10500","groups":[],"key":""},{"id":"38","name":"E-Voucher Payment","descriptionHtml":"Thank you for taking the time to report this issue to us.","callToAction":"E-Voucher Payment","introHtml":"Problems and inquiries related to payment of E-Vouchers on the mobile app.","icon":10484,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[3],"key":""},{"id":"35","name":"Accounts & Security","descriptionHtml":"Thank you for taking the time to report this issue to us.","callToAction":"Accounts & Security","introHtml":"For issues related to accounts, security, privacy, vulnerabilities etc for the Lendlease Plus Portal.","icon":10504,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[8],"key":""},{"id":"34","name":"Technical Issue","descriptionHtml":"Thank you for taking the time to report this issue to us.","callToAction":"Technical Issue","introHtml":"For general technical issues related to the Lendlease Plus Portal.","icon":10469,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[8],"key":""},{"id":"30","name":"Technical Issue","descriptionHtml":"Thank you for taking the time to report this issue to us.","callToAction":"Technical Issue","introHtml":"For general technical issues related to the Lendlease Plus Mobile App.","icon":10469,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[3],"key":""},{"id":"31","name":"Accounts & Security","descriptionHtml":"Thank you for taking the time to report this issue to us.","callToAction":"Accounts & Security","introHtml":"For issues related to accounts, security, privacy, vulnerabilities etc for the Lendlease Plus Mobile App.","icon":10504,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[3],"key":""},{"id":"36","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"A request sent to the Email channel, support@app.lendleaseplus.com","icon":10492,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"32","name":"Feedback","descriptionHtml":"Thank you for taking the time to provide us with your feedback.","callToAction":"Feedback","introHtml":"For general feedback related to the Lendlease Plus Mobile App.","icon":10498,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[3],"key":""},{"id":"33","name":"Feedback","descriptionHtml":"Thank you for taking the time to provide us with your feedback.","callToAction":"Feedback","introHtml":"For general feedback related to the Lendlease Plus Portal.","icon":10498,"iconUrl":"https://lendleaseplus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"Portals"},{"id":3,"name":"Mobile App"}],"orderMapping":{"3":[32,30,31,38],"8":[33,34,35]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Lendlease Plus App Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}